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Email and Social Media Policy

Updated as of 15/03/2023


At our medical clinic, we value our patients’ privacy, security, and the confidentiality of their personal and medical information. This policy extends upon our policy and outlines the rules for communicating with us through email and social media platforms.

Email Policy

We encourage patients to use email as a means of communication only for non-urgent matters. Patients should not use email to discuss sensitive medical information or emergencies. We cannot guarantee the security of emails, and there is a risk that the email may be intercepted, read, or forwarded to others without your knowledge or consent.

When sending an email, please include your full name, and contact number. We aim to respond to emails within two business days, but this may not always be possible due to workload or other factors.

Please note that emailing does not replace a consultation or appointment with a doctor or medical professional. If you have a medical emergency, call 000 or go to the nearest hospital emergency department immediately.

Social Media Policy

We welcome our patients to follow and interact with us on social media. However, we remind patients to use social media responsibly and respectfully.

Please do not post any personal or medical information on our social media platforms. We cannot guarantee the security and confidentiality of the information you post, and it may be viewed or accessed by others.

We will not respond to specific medical questions or concerns posted on social media. We encourage patients to contact us directly through email or phone for medical advice or assistance.

We reserve the right to remove or delete any comments, posts, or content that we deem inappropriate, offensive, or harmful to other patients or the clinic’s reputation.

ConclusionWe aim to provide our patients with the best possible care and services, including communication through email and social media platforms. By following these policies, we can maintain the confidentiality and privacy of your information while communicating effectively with you.

Automatic Notifications

Our practices uses Health Engine as an appointment booking tool. You may receive SMS, email and push notifications regarding your upcoming appointments. Out clinic may also use the platform as a reminder system, if you have outstanding results that need to be reviewed. please review Health Engines privacy policy for more information Privacy Policy (healthengine.com.au)