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Privacy Policy

Updated as of 15/03/2023


This privacy policy is to provide information to you, our patient, on how your personal information(which includes your health information) is collected and used within our practice, and the circumstances in which we may share it with third parties.

Why and when your consent is necessary?

When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare.Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.

[Note: Our patient registration form includes a section for patients to provide consent.]

Why do we collect, use, hold and share your personal information?

Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training). We may also use medical automation technologies such as Polar and Health engine in order to improve the quality of care we provide our patients.

What personal information do we collect?

The information we will collect about you includes your:


Dealing with us anonymously

 You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.

How do we collect your personal information?

Our practice may collect your personal information in several different ways.

  1. When you make your first appointment our practice staff will collect your personal and demographic information via your registration.
  2. During the course of providing medical services, we may collect further personal information. Information can also be collected through My Health Record, eg via Shared Health Summary, Event Summary and Escripts(eTP).
  3. We may also collect your personal information when you visit our website- to make an online appointment, send us an email or SMS, telephone us to make an appointment.
  4. In some circumstances personal information may also be collected from other sources.Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:


When, why and with whom do we share your personal information?

We sometimes share our personal information:

Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.


We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.

Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at anytime by notifying our practice in writing.

Our practice may use your personal information to improve the quality of the services we offer to our patients through research and analysis of our patient data.

We may provide de-identified data to other organisations to improve population health outcomes. The information is secure, patients cannot be identified and the information is stored within Australia. You can let our reception staff know if you do not want your information included.

Whilst patient consent for sharing de-identified practice data is not a legal requirement, it is good practice that we ensure patients who do not consent to secondary use of data are removed from any data extraction process.Most data extraction tools have this functionality.


How do we store and protect your personal information?


How can you access and correct your personal information at our practice?

 You have the right to request access to, and correction of, your personal information. Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing and our practice will respond within a reasonable time. Please allow 30 days for the practice to process this request. We will take reasonable steps to collate your information and will charge a $20 Printing/ visual Fee.

Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to reception@mediscreen.com.au and address this to the Practice Manager.


How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?

We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure. We will attempt to resolve this within 30 days.

You may contact the Practice manager by email at reception@mediscreen.com.au or In writing to 799 Toorak Road Hawthorn East 3123

You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate.For further information visit www.oaic.gov.au or call the OIC on 1300 363 992. You may also contact the Privacy Ombudsman of Victoria on 03 9613 6222.

For more information please review our complaint and feedback policy. 

Our privacy policy will be reviewed regularly (at least ever 12 months) to ensure it is in accordance with any changes that may occur.

We will update our privacy policy will be updated on our website.