Updated as of 15/03/2023
When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare.Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, and business processes (eg staff training). We may also use medical automation technologies such as Polar and Health engine in order to improve the quality of care we provide our patients.
What personal information do we collect?
The information we will collect about you includes your:
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
Our practice may collect your personal information in several different ways.
We sometimes share our personal information:
Only people who need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt out of direct marketing at anytime by notifying our practice in writing.
Our practice may use your personal information to improve the quality of the services we offer to our patients through research and analysis of our patient data.
We may provide de-identified data to other organisations to improve population health outcomes. The information is secure, patients cannot be identified and the information is stored within Australia. You can let our reception staff know if you do not want your information included.
Whilst patient consent for sharing de-identified practice data is not a legal requirement, it is good practice that we ensure patients who do not consent to secondary use of data are removed from any data extraction process.Most data extraction tools have this functionality.
You have the right to request access to, and correction of, your personal information. Our practice acknowledges patients may request access to their medical records. We require you to put this request in writing and our practice will respond within a reasonable time. Please allow 30 days for the practice to process this request. We will take reasonable steps to collate your information and will charge a $20 Printing/ visual Fee.
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up to date. From time to time, we will ask you to verify that your personal information held by our practice is correct and current. You may also request that we correct or update your information, and you should make such requests in writing to firstname.lastname@example.org and address this to the Practice Manager.
How can you lodge a privacy-related complaint, and how will the complaint be handled at our practice?
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing. We will then attempt to resolve it in accordance with our resolution procedure. We will attempt to resolve this within 30 days.
You may contact the Practice manager by email at email@example.com or In writing to 799 Toorak Road Hawthorn East 3123
You may also contact the OAIC. Generally, the OAIC will require you to give them time to respond before they will investigate.For further information visit www.oaic.gov.au or call the OIC on 1300 363 992. You may also contact the Privacy Ombudsman of Victoria on 03 9613 6222.
For more information please review our complaint and feedback policy.